Hospitality Services with Collaborative Conversational AI

CCAI Case Study 3 - Neon AI for Hotels and Hospitality

Within a specialized chatbots forum, two first-time visitors engage in a pragmatic exchange with five collaborative conversational AI assistants, each equipped with distinct expertise and extensive local knowledge. As the users express their enthusiasm for a three-day exploration of New Orleans, the AIs orchestrate an efficient interaction. Leveraging natural language processing, the AIs delve into the users' preferences, extracting key information to inform their recommendations. The dialogue unfolds as a dynamic exchange, with the AIs deciphering explicit user requests and preferences through context analysis. This collaborative effort transforms data into a tailored concierge plan, blending the efficiency of technology with local experiences to create a comprehensive daily itinerary to immerse the visitors in the fabric of New Orleans.

Situation:
A specific scenario wherein a chatbot forum, including 5 collaborative conversational AIs and AI assistants, interact with two humans visiting New Orleans for the first time. The AIs show detailed collaborative conversations with humans that results in a daily concierge plan for the human’s 3-day visit.

Scenario:
Two humans, Ben and Lily, are visiting New Orleans for the first time and are using a chatbot forum to interact with five collaborative conversational AIs and AI assistants to create a daily concierge plan for their three-day visit.

The AIs are:
• Engageia: An engagement AI that helps users to find and interact with the other AIs.
• Metaphoria: A metaphor AI that helps users to understand complex concepts through metaphors.
• Conciergeia: A concierge AI that helps users to plan and book activities, restaurants, and transportation.
• Foodia: A food AI that helps users to find and review restaurants.
• Eventsia: An event AI that helps users to find and book events.

Collaborative Conversations and Chatbots Forum Interactions Result in a Daily Concierge Plan for the Human’s 3-day Visit

Day 1:
Engageia: Welcome to New Orleans! How can I help you today?
Ben: We're visiting New Orleans for the first time, and we're looking for a daily concierge plan for our three-day visit.
Engageia: Sure, I can help you with that. I'll connect you with Conciergeia, who can help you plan your trip.
Conciergeia: Hi Ben, I'm Conciergeia. I'm here to help you plan your trip to New Orleans. What are you interested in doing?
Ben: We're interested in history, food, and music.
Conciergeia: Great! Here is a possible plan for your first day in New Orleans:

• Morning: Visit the National WWII Museum.
• Afternoon: Have lunch at Cochon, a restaurant that serves modern Cajun cuisine.
• Evening: See a jazz show at Preservation Hall.

Day 2:
Foodia: Hi Ben and Lily! I'm Foodia, and I'm here to help you find the best restaurants in New Orleans. For what kind of food are you in the mood?
Lily: We're in the mood for seafood.
Foodia: Here are a few of the best seafood restaurants in New Orleans:

• GW Fins: A fine-dining restaurant that serves fresh seafood dishes.
• Drago's Seafood Restaurant: A casual restaurant that serves classic New Orleans seafood dishes.
• Casamento's Restaurant: A family-owned restaurant that has been serving fresh seafood since 1919.

Ben: We'll try Drago's Seafood Restaurant for lunch today.
Foodia: Great! I've made a reservation for you at Drago's Seafood Restaurant for 12:00 PM.

Day 3:
Eventsia: Hi Ben and Lily! I'm Eventsia, and I'm here to help you find the best events in New Orleans. What kind of events are you interested in?
Lily: We're interested in music events.
Eventsia: Here are a few of the best music events happening in New Orleans this weekend:

• Jazz Fest: A world-famous jazz festival that features hundreds of artists from all over the world.
• French Quarter Fest: A free music festival that takes place in the French Quarter.
• Voodoo Fest: A Halloween-themed music festival that features a variety of artists, including rock, pop, and electronic music.

Ben: We'll go to Jazz Fest on Saturday.
Eventsia: Great! I've purchased two tickets to Jazz Fest for you.

Conclusion:
Through collaborative conversations and chatbots forum interactions, Ben and Lily were able to create a detailed concierge plan for their three-day visit to New Orleans. The AIs provided them with information on the best things to do in New Orleans, booked tickets for activities and restaurants, and even purchased tickets to a music festival.